Privacy Policy

Vastra Mantra recognizes the importance of maintaining your privacy. We value your trust and are committed to protecting your personal information. This Policy describes how we collect, use, and safeguard user data through our website and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

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Information We Collect

Contact Information: Name, email, mobile number, phone number, address (street, city, state, pincode, country), and IP address.

Payment & Billing Information: Billing name, billing address, and payment method. We NEVER store credit card numbers, expiry dates, or CVV.

User-Generated Content: Information you post publicly on our website or third-party social media pages linked to us.

Demographic Information: Shopping interests, saree preferences, or survey responses.

Technical Data: IP address, browser type, device information, pages visited, and referral sources via tools like Google Analytics.

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How We Collect Information

• Directly from You: When you register, purchase sarees, or contact us.

• Passively: Via cookies, tracking tools, and analytics.

• Third Parties: Social media platforms or payment gateways.

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International Data Transfers

Your data may be processed outside your jurisdiction, including in India. By using our services, you consent to this transfer.

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Use of Information

• To process saree orders, improve services, and personalize your shopping experience.

• For security, marketing (with opt-out options), and legal compliance.

• To send transactional emails/SMS (e.g., order confirmations, shipping updates).

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Sharing Information

• With service providers (e.g., payment processors, shipping partners).

• With business associates for order fulfillment.

• For legal compliance (e.g., court orders, fraud investigations).

• During business transfers (e.g., mergers or acquisitions).

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Email/SMS Opt-Out

To unsubscribe from marketing emails, contact vastramantra@gmail.com. Transactional messages related to orders will still be sent.

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Cookies

We use session cookies (expire when you close the browser) and persistent cookies (remain longer). You may disable cookies, but some website features may not function fully.

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Data Security

We implement industry-standard measures (firewalls, encryption) but cannot guarantee 100% security.

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Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform.

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Grievance Officer

For privacy concerns, contact:

Name: Bidisha Chatterjee
Address: 651 P Mazumdar Rd, Kolkata – 700078
Email: vastramantra@gmail.com
Phone: +91 81002 58909
Hours: Mon–Fri (11 AM – 7 PM)

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Updates to Policy

Last updated: 29/08/2025
Any changes will be posted on our website.

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Payment Methods

• Credit/Debit Cards (VISA/Mastercard) via secure gateways.

• Cash on Delivery (if available).

We do not store card details; all transactions are encrypted.

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Jurisdiction

Disputes are governed by Indian law, with exclusive jurisdiction in Kolkata courts.