Terms & Conditions

Welcome to Vastra Mantra. By using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before accessing or using our services.

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1. General

These Terms & Conditions govern your use of the Vastra Mantra website and services. By accessing our platform, you agree to follow all applicable laws and these terms. If you do not agree, you must not use our services.

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2. Products & Services

• We specialize in handloom, silk, and designer sarees.

• All product descriptions, images, and prices are provided to the best of our knowledge. Minor variations in color, fabric, or weaving may occur due to photography and handcraft techniques.

• We reserve the right to modify or discontinue products at any time without notice.

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3. Pricing & Payment

• Prices listed on our website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (as specified).

• We accept secure payments via Credit/Debit Cards (VISA/Mastercard), UPI, Net Banking, and other available gateways.

• Cash on Delivery (COD) may be offered in select locations.

• We do not store your payment details. Transactions are encrypted and processed by secure third-party gateways.

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4. Orders & Shipping

• Once an order is placed, you will receive a confirmation email/SMS.

• Shipping timelines may vary depending on location. Estimated delivery times are provided during checkout.

• We are not responsible for delays caused by courier companies, unforeseen events, or natural calamities.

• Risk of loss passes to you upon delivery.

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5. Returns & Exchanges

• Sarees purchased from Vastra Mantra can be returned or exchanged only under conditions stated in our Return & Refund Policy.

• Products must be unused, with original tags and packaging intact.

• Customized or sale products may not be eligible for returns.

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6. Use of Website

You agree not to:

• Misuse the website for fraudulent or unlawful purposes.

• Copy, reproduce, or distribute website content without prior permission.

• Attempt unauthorized access to our systems.

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7. Intellectual Property

All content on this website—including text, images, logos, and product descriptions—belongs to Vastra Mantra. Any unauthorized use is prohibited.

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8. Limitation of Liability

• Vastra Mantra is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• While we take utmost care to ensure product quality, slight variations in weaving or color may occur as part of the handmade process.

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9. Privacy

Your personal data is protected in accordance with our Privacy Policy. Please review it to understand how your information is collected and used.

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10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Kolkata courts.

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11. Contact Information

For queries, please contact:

Name: Bidisha Chatterjee
Address: 651 P Mazumdar Rd, Kolkata – 700078
Email: vastramantra@gmail.com
Phone: +91 81002 58909
Hours: Mon–Fri (11 AM – 7 PM)

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12. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with the updated date.

Last Updated: 29/08/2025